This week we feature an article by Annette Franz, CCXP; founder + CEO of CX Journey Inc. She shares tips on how to create an effective … [Read more...] about Guest Post: 4 Inputs of a Customer-Centric Culture Transformation
The Incomplete Answer
I recently wrote about the expected experiences gap, where the customers’ expectations—based on the experiences they have with their … [Read more...] about The Incomplete Answer
Amazing Business Radio: Cameron Weeks
Machine Learning in the Customer Experience How to Utilize Technology to Create a Better Customer Experience Shep Hyken interviews Cameron Weeks. They … [Read more...] about Amazing Business Radio: Cameron Weeks
5 Top Customer Service Articles For the Week of May 25, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of May 25, 2020
Guest Post: How to Walk the Customer Experience Tightrope
This week we feature an article by Tom Libretto, chief marketing officer at Pegasystems. He explains the importance of finding the right balance when … [Read more...] about Guest Post: How to Walk the Customer Experience Tightrope
The Peace of Mind Call
My friend Stacy Sherman, head of customer experience at Schindler Elevator Corporation, is personally dedicated to “humanizing … [Read more...] about The Peace of Mind Call
