Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 16, 2024
Three Things You Must Know About Dealing with Angry Customers
How to handle angry customers is a topic I’ve covered in the past. Recently, I was interviewed by three different reporters/authors about this topic … [Read more...] about Three Things You Must Know About Dealing with Angry Customers
The Gift of Customer Feedback by Isabelle Zdatny
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is survey fatigue? How can negative … [Read more...] about The Gift of Customer Feedback by Isabelle Zdatny
Top 5 Customer Service & CX Articles for Week of December 9, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 9, 2024
Mastering the Customer Experience with Edwin Margulies Copy
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively integrate new … [Read more...] about Mastering the Customer Experience with Edwin Margulies Copy
I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)
I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they send out a … [Read more...] about I Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)
