This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does the Net Promoter Score (NPS) help … [Read more...] about How to Create a Winning Customer Experience with Mike Milliron
Top 5 Customer Service & CX Articles for Week of May 5, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 5, 2025
Five Words Customers Love
“So you don’t have to …” These five words are powerful, and whether or not customers realize it, they love them. Think about what makes certain … [Read more...] about Five Words Customers Love
How to Operationalize WOW Experiences with Eric D. Stone
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a ‘wow moment’ in customer … [Read more...] about How to Operationalize WOW Experiences with Eric D. Stone
Top 5 Customer Service & CX Articles for Week of April 28, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 28, 2025
What to Say When You Don’t Have What the Customer Wants
I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into … [Read more...] about What to Say When You Don’t Have What the Customer Wants
