While this isn’t formal research, I’ve asked many people the question, “What do you think is the most common question that customers ask employees?” I … [Read more...] about Every Customer Deserves Your “First-Time Energy”
Samsung’s Speed, Simplicity, and Service with Mark Williams
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a brand turn customer service … [Read more...] about Samsung’s Speed, Simplicity, and Service with Mark Williams
Top 5 Customer Service & CX Articles for Week of June 16, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 16, 2025
Details Count: How Small Flaws Can Taint the Entire Customer Experience
Have you ever walked into a restaurant bathroom and found paper towels scattered on the floor or an overflowing trash can? What immediately crossed … [Read more...] about Details Count: How Small Flaws Can Taint the Entire Customer Experience
The Ecosystem of Customer Relationships with Ryan Hamilton
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does customer segmentation impact how … [Read more...] about The Ecosystem of Customer Relationships with Ryan Hamilton
Top 5 Customer Service & CX Articles for Week of June 9, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 9, 2025
