Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 1, 2025
De-Googlize Your Company
What company doesn’t want to rank high in Google searches? When a customer is looking for whatever you sell, wouldn’t you want to be ranked at the top … [Read more...] about De-Googlize Your Company
How AI and Humans Can Be Better Together with Amazon’s Pasquale DeMaio
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the “better together” approach in … [Read more...] about How AI and Humans Can Be Better Together with Amazon’s Pasquale DeMaio
Top 5 Customer Service & CX Articles for Week of November 24, 2025
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 24, 2025
Saving Your Customer Time Shows Respect
A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into … [Read more...] about Saving Your Customer Time Shows Respect
Embracing AI in Marketing and Customer Experience with Tifenn Dano Kwan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What inflection points in technology have … [Read more...] about Embracing AI in Marketing and Customer Experience with Tifenn Dano Kwan
