Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 23, 2026
This Could Be the Most Expensive Phrase in Business
This article answers the question: What phrase may be the most expensive to use in business, and why? There are certain phrases that I consider to … [Read more...] about This Could Be the Most Expensive Phrase in Business
How AI Can Make Customer Experience More Human with Vinod Muthukrishnan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can AI create a human-centered customer … [Read more...] about How AI Can Make Customer Experience More Human with Vinod Muthukrishnan
Top 5 Customer Service & CX Articles for Week of February 16, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 16, 2026
The Future of CX: AI First, Not AI Only
How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It … [Read more...] about The Future of CX: AI First, Not AI Only
Customer Experience Beyond Distinction with Scott McKain
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is consistency important in providing an … [Read more...] about Customer Experience Beyond Distinction with Scott McKain
