If you can’t describe what you do in one word, your customers probably can’t either. I’m just back from the National Speakers Association winter … [Read more...] about The One Word to Describe What You Do for Your Customers
The Future is AI First but Human Centered with Sam Wilson
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What impact does self-service technology have on … [Read more...] about The Future is AI First but Human Centered with Sam Wilson
Top 5 Customer Service & CX Articles for Week of March 9, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 9, 2026
When Customer Experience Becomes Customer Transformation
My favorite business book ever written is The Experience Economy by Joe Pine and Jim Gilmore. I’ve written and talked about this business classic many … [Read more...] about When Customer Experience Becomes Customer Transformation
AI’s Role in Customer Service Transformation with Megan Glasow
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What role does AI play in transforming modern … [Read more...] about AI’s Role in Customer Service Transformation with Megan Glasow
Top 5 Customer Service & CX Articles for Week of March 2, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 2, 2026
