The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers … [Read more...] about How to Make Every Customer Feel Like Your Only Customer
Happy Customers Create Happy Employees with Sean Crichton-Browne
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What’s more important, happy customers or … [Read more...] about Happy Customers Create Happy Employees with Sean Crichton-Browne
Top 5 Customer Service & CX Articles for Week of October 27, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 27, 2025
Customers Don’t Care About Your Profit – They Care About Your Service
Recently, I heard from one of our subscribers, a sales and finance consultant at a luxury automobile dealership. He shared a story about how a … [Read more...] about Customers Don’t Care About Your Profit – They Care About Your Service
Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does artificial … [Read more...] about Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner
Top 5 Customer Service & CX Articles for Week of October 20, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 20, 2025
