Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 6, 2026
This is the Second Most Expensive Phrase in Business
This article answers the question: What is the second most expensive phrase employees can say to a customer? Answer: The second most expensive … [Read more...] about This is the Second Most Expensive Phrase in Business
Creating a Customer Loyalty Culture with Lisa Checchio
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality, and how does it … [Read more...] about Creating a Customer Loyalty Culture with Lisa Checchio
Top 5 Customer Service & CX Articles for Week of March 30, 2026
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 30, 2026
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy Ten AI Customer Service Statistics for 2026
This article answers the question: Are customers becoming more comfortable with AI in customer service? Answer: Are customers becoming more … [Read more...] about Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy Ten AI Customer Service Statistics for 2026
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
This article answers the question: Are customers becoming more comfortable with AI in customer service? Answer: Are customers becoming more … [Read more...] about Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
