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Shep Hyken

How to Make Every Customer Feel Like Your Only Customer

Shep Hyken - 29 October 2025

The concept of personalization is gaining increased attention. My annual customer experience research found that nearly eight out of 10 customers … [Read more...] about How to Make Every Customer Feel Like Your Only Customer

Happy Customers Create Happy Employees with Sean Crichton-Browne

Shep Hyken - 28 October 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What’s more important, happy customers or … [Read more...] about Happy Customers Create Happy Employees with Sean Crichton-Browne

Top 5 Customer Service & CX Articles for Week of October 27, 2025

Shep Hyken - 27 October 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 27, 2025

Customers Don’t Care About Your Profit – They Care About Your Service   

Shep Hyken - 22 October 2025

Recently, I heard from one of our subscribers, a sales and finance consultant at a luxury automobile dealership. He shared a story about how a … [Read more...] about Customers Don’t Care About Your Profit – They Care About Your Service   

Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner

Shep Hyken - 21 October 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How does artificial … [Read more...] about Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner

Top 5 Customer Service & CX Articles for Week of October 20, 2025

Shep Hyken - 20 October 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 20, 2025

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