Simply knowing how to sell doesn’t in and of itself create sales winners. For sales training to help all salespeople grow, we have to search for … [Read more...] about Is Your Sales Training Doing Any Good?
How Banks Can Crack the Code on Employee Engagement
Top performing banks are the ones who always seem to go the extra mile to deliver memorable customer experiences. The banks’ customers are engaged, … [Read more...] about How Banks Can Crack the Code on Employee Engagement
How to Capture Untapped Opportunities to Multiply Bank Profitability
Successful banks recognize that “the customer” isn’t just an external entity. Capturing untapped opportunities requires a collaborative culture that … [Read more...] about How to Capture Untapped Opportunities to Multiply Bank Profitability
The Bank Executive’s Agenda: Differentiating Their Bank in a “Me-Too” Marketplace
In a complex, highly competitive marketplace, bank leaders and managers who make it a priority to create a culture that is built around understanding … [Read more...] about The Bank Executive’s Agenda: Differentiating Their Bank in a “Me-Too” Marketplace
Customer Engagement With A Human Touch Is A Powerful Thing
When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, … [Read more...] about Customer Engagement With A Human Touch Is A Powerful Thing
Active Listening and A Questioning Mindset: A Powerful Combination
You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian … [Read more...] about Active Listening and A Questioning Mindset: A Powerful Combination
