Keith Rosen

Looking for a promotion, or a new job? When preparing for your next interview, it’s one thing to get your resume in order, and intelligent responses … [Read more...] about How to Ace a Job Interview

When a salesperson is faced with an objection, who is responsible for defusing them? The salesperson, of course. After all, think of the countless … [Read more...] about Why Salespeople Need to Stop Overcoming Objections

If you’re looking to build impenetrable relationships with your customers, giving them more or less of what you think they want isn’t the answer. In … [Read more...] about 15 Questions that Build Stronger Customer Relationships

Conflict resolution skills? What if there was no longer such a thing as conflict and confrontation but rather connection, creativity and … [Read more...] about Six Steps to Eliminate Conflict in the Workplace

One thing salespeople need to learn how to do and how to do better is insulating customers from their competition. How do you feel when your phone … [Read more...] about Bubble Wrap Your Customers to Keep Your Competition Away

Managers, how can you build trust with employees during performance appraisals? You can’t. In fact, your performance review process creates the … [Read more...] about Why Performance Reviews Fail and How to Build Appraisal Trust