Do your clients want more from you? Would you be surprised to learn that prospects want the same buying experience in their business lives as in their … [Read more...] about Even in B2B, Customer Experience Defines You (April Referral Selling Insights)
Surprise! All Intuition Isn’t the Same
Did you know we have three different types of intuition? “Darn, I wish I’d trusted my gut.” I won’t even try to count the … [Read more...] about Surprise! All Intuition Isn’t the Same
Why Customer Experience Should Be Top of Mind for Sales Leaders
Are you creating an experience that drives revenue and referrals? “How much did you say that cost?” I asked the barista. I knew I heard … [Read more...] about Why Customer Experience Should Be Top of Mind for Sales Leaders
Leaders Without Moral Courage Let Their Employees Down
Has management ever told you to take a break? Our pace is too frenetic. We take shortcuts when we know we shouldn’t. We’re conflicted … [Read more...] about Leaders Without Moral Courage Let Their Employees Down
Stop Overlooking This if You Really Want Qualified Leads
Watch out for the gap in your referral business! It’s an epidemic. Every sales exec says they need more leads in the pipe. That’s a … [Read more...] about Stop Overlooking This if You Really Want Qualified Leads
Unconscious Bias Goes Double for Boomer Saleswomen (March Referral Selling Insights)
Does age really matter in sales? “Explain it so your grandmother would understand.” That’s exactly what the CMO of a tech … [Read more...] about Unconscious Bias Goes Double for Boomer Saleswomen (March Referral Selling Insights)
