We’ve all been there. You make the call and boom, you’re blocked by the gatekeeper. They won’t let you get to the person you want to speak with.
First off, remember that the gatekeeper is only doing their joy by guarding the gate. That’s what they’re supposed to do. They’ll let you pass but only if they feel that you are worthy. To understand how to get past them, you must put them in one of these two broad categories:
The first category is the admin / receptionist / security desk / or any other person who is responsible for stopping phone calls, unless they’re very important. The second category is the administrator who controls the schedules / sets the flow and often, actually runs the department you’re calling.
Video: How Do I Get Past the Gatekeeper:
You handle each one totally different, but it’s determined quickly which category they fall into. The secretary
