Ghosting, Texting and Conflict Management: The New Sales Management Challenge

Ghosting, Texting and Conflict Management: The New Sales Management Challenge
leadershipteam
Fri, 06/14/2019 – 07:43
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I was catching up with one of my oldest friends and the conversation moved from business to personal. She shared that her husband, a business owner, was frustrated with the number of candidates that were ghosting interviews. She also shared that her lovely 20-something-year-old daughter’s boyfriend recently broke up with her. His method of communication: a text.
Who does that? Man up! Woman up! What candidate doesn’t have the courage to call a company and tell she is going a different direction? Who breaks up a relationship with a text?
After hearing both of these scenarios, it really hit me: Sales managers of the future will need to equip their sales team with conflict management skills, the ability to hold difficult conversations. Otherwise, they’ll end