Earlier this year, I wrote a Forbes article celebrating the 50th anniversary of the famous Nordstrom story in which a man wanted to return a set of … [Read more...] about Why Every Company Needs Its Own Nordstrom Tire Story
How Text Messaging Transforms Customer Engagement with Dave Baxter
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How has text messaging evolved as a preferred … [Read more...] about How Text Messaging Transforms Customer Engagement with Dave Baxter
Top 5 Customer Service & CX Articles for Week of July 7, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of July 7, 2025
The Customer Service Recovery Paradox
Here’s something that might surprise you. Some of your most loyal customers may be the ones who have had problems and complaints in the past. For … [Read more...] about The Customer Service Recovery Paradox
Why Mere Satisfaction Isn’t Enough for Customer Loyalty with Jamey Lutz
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses convert mediocre customer … [Read more...] about Why Mere Satisfaction Isn’t Enough for Customer Loyalty with Jamey Lutz
Top 5 Customer Service & CX Articles for Week of June 30, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 30, 2025
