This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the “better together” approach in … [Read more...] about How AI and Humans Can Be Better Together with Amazon’s Pasquale DeMaio
Top 5 Customer Service & CX Articles for Week of November 24, 2025
Every week, I read dozens of articles on customer service and customer experience from a wide range of sources. Below are my top five picks from last … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 24, 2025
Saving Your Customer Time Shows Respect
A customer takes the time to buy a product, which could include research, visits to a store, calls to a salesperson, and many other tasks that go into … [Read more...] about Saving Your Customer Time Shows Respect
Embracing AI in Marketing and Customer Experience with Tifenn Dano Kwan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What inflection points in technology have … [Read more...] about Embracing AI in Marketing and Customer Experience with Tifenn Dano Kwan
Top 5 Customer Service & CX Articles for Week of November 17, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 17, 2025
Ten Reasons Why Customers Hate Calling You for Help
I have good news. Calling customer support is getting better, even if you don’t notice it yet. Part of the reason you might think it’s not improving … [Read more...] about Ten Reasons Why Customers Hate Calling You for Help
