What Are They Doing That Your Business Is Not? This week we feature an article by Robert Occanyan who shares what successful customer support teams … [Read more...] about Guest Blog: The Hidden Workings of Top Customer Support Teams
A Dramatic Change Doesn’t Have to Be a Traumatic Change
The word dramatic is a great word. When you use it to describe changes you make to improve customer service, it has a positive meaning. It sounds like … [Read more...] about A Dramatic Change Doesn’t Have to Be a Traumatic Change
Amazing Business Radio: Antony Brydon
Will AI Kill the Customer Support Agent? How Humans and Technology Can Support Each Other for the Best Customer Experience Shep Hyken interviews … [Read more...] about Amazing Business Radio: Antony Brydon
5 Top Customer Service Articles for the Week of November 18, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles for the Week of November 18, 2019
Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR
This week we feature an article by Nogol Tardugno who tells us how to get our contact center interactive voice response (IVR) to deliver the best … [Read more...] about Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR
10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected
It wasn’t that long ago that you would go to a store, dine at a restaurant, do business with a vendor or call a customer support center and … [Read more...] about 10 Years Ago, Customer Service Was Appreciated—Today, It’s Expected
