Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of December 21, 2020
Guest Post: Stronger Through Adversity | Leadership Lessons on Convenience, Customer Experience, and Legacy
This week we feature an article from Joseph A. Michelli, Ph.D., C.S.P., speaker, author, and organizational consultant. He talks about how the … [Read more...] about Guest Post: Stronger Through Adversity | Leadership Lessons on Convenience, Customer Experience, and Legacy
Amazing Business Radio: Lou Gallagher
Focus on the Customer, Not the Sale Building a Customer Engagement Strategy That Lasts Shep Hyken interviews Lou Gallagher, Consumer Engagement … [Read more...] about Amazing Business Radio: Lou Gallagher
5 Top Customer Service Articles For the Week of October 19, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I … [Read more...] about 5 Top Customer Service Articles For the Week of October 19, 2020
Guest Post: Customer Experience – Can It Work With Email Marketing?
This week we feature an article from Alex Souchoroukof, a content writer at Moosend. He shares some digital marketing strategies that can help to … [Read more...] about Guest Post: Customer Experience – Can It Work With Email Marketing?
Ritualizing the Customer Experience
I love hanging around smart people, and my friend Todd Hartley is one of the very smartest. He runs WireBuzz, an agency that uses videos to help their … [Read more...] about Ritualizing the Customer Experience
