I’m always impressed when someone truly loves their job and does more than expected. And that’s exactly what happened on a recent cross-country … [Read more...] about Taking the Job Personally
Delivering the Brand Promise with Laura Richard
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a brand promise? What is the role … [Read more...] about Delivering the Brand Promise with Laura Richard
Top 5 Customer Service & CX Articles for Week of November 18, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 18, 2024
Guest Post: The AI Revolution in Customer and Employee Experience
This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is … [Read more...] about Guest Post: The AI Revolution in Customer and Employee Experience
Five Reasons Why Customers Leave
I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a … [Read more...] about Five Reasons Why Customers Leave
Exploring the Intersection of Branding and Customer Experience with Joanne Chan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a company integrate customer service … [Read more...] about Exploring the Intersection of Branding and Customer Experience with Joanne Chan
