Shep Hyken

Valentine’s Day was last month. It is a time when you acknowledge the people you love and care about, often with a gift. I’ve written a number of … [Read more...] about Five Things Not to Do When Giving Gifts to Customers and Employees

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses enhance their customer … [Read more...] about AI and Customer Service Should be Boring with Damon Covey

With all the talk of AI, ChatGPT and more, I’m often asked when interviewed, “What’s changed in customer service?”   My answer is accurate: … [Read more...] about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies leverage artificial … [Read more...] about Understanding and Meeting Customer Expectations with the Help of AI with Alexandre (Alex) Hadade