Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 24, 2025
What Is the Enemy of Customer Service?
I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an … [Read more...] about What Is the Enemy of Customer Service?
Uncovering the True Enemy of Great Customer Service with Brian Hamilton
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the biggest enemy of good customer … [Read more...] about Uncovering the True Enemy of Great Customer Service with Brian Hamilton
Top 5 Customer Service & CX Articles for Week of February 17, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of February 17, 2025
Six Game-Changing AI Customer Service and CX Strategies
AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While everyone’s racing to … [Read more...] about Six Game-Changing AI Customer Service and CX Strategies
Making Your Company AI-Ready with Simon Kriss
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can AI simplify the process of delivering a … [Read more...] about Making Your Company AI-Ready with Simon Kriss
