More and more, brands are starting to get the chatbot “thing” right. AI is improving, and customers are realizing that a chatbot can be a great first … [Read more...] about Five Reasons We Love Chatbots, and Five Reasons We Hate Them
Creating Work Teams That Employees Love to Join with Dr. Tim Currie
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is swift trust? How does internal … [Read more...] about Creating Work Teams That Employees Love to Join with Dr. Tim Currie
Top 5 Customer Service & CX Articles for Week of August 11, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 11, 2025
When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
Jeff Bezos, the former CEO of Amazon, shared a fascinating leadership story on the Lex Fridman Podcast about how he wanted to ensure his customers … [Read more...] about When a CEO Picks Up the Phone: How Jeff Bezos and Bill Gates Learn About Customer Experience
How to Operationalize Customer Centricity with Dr. Jeff Dahms
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does data-driven decision-making improve … [Read more...] about How to Operationalize Customer Centricity with Dr. Jeff Dahms
Top 5 Customer Service & CX Articles for Week of August 4, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 4, 2025
