AI, as in artificial intelligence, is the hot topic of the past two years. The experts say we’ve barely opened the door on AI’s possibilities. We all … [Read more...] about The Many Meanings of AI Other Than Artificial Intelligence
Creating Customer Loyalty Through Relationships, Not Transactions with Taylor Scott
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does a positive company culture directly … [Read more...] about Creating Customer Loyalty Through Relationships, Not Transactions with Taylor Scott
Top 5 Customer Service & CX Articles for Week of August 25, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 25, 2025
Five Ways to React to What Customers Say About You Online
It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But … [Read more...] about Five Ways to React to What Customers Say About You Online
From Customer Frustration to Customer Satisfaction with Mark Rohan
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why do many customers still prefer voice … [Read more...] about From Customer Frustration to Customer Satisfaction with Mark Rohan
Top 5 Customer Service & CX Articles for Week of August 18, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of August 18, 2025
