“So you don’t have to …” These five words are powerful, and whether or not customers realize it, they love them. Think about what makes certain … [Read more...] about Five Words Customers Love
How to Operationalize WOW Experiences with Eric D. Stone
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is a ‘wow moment’ in customer … [Read more...] about How to Operationalize WOW Experiences with Eric D. Stone
Top 5 Customer Service & CX Articles for Week of April 28, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 28, 2025
What to Say When You Don’t Have What the Customer Wants
I recently responded to a question on LinkedIn: A customer is furious about an out-of-stock item. How do you turn their frustration into … [Read more...] about What to Say When You Don’t Have What the Customer Wants
The Benefits of AI-Powered Customer Experience with Isabelle Zdatny
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is Agentic AI? What is the … [Read more...] about The Benefits of AI-Powered Customer Experience with Isabelle Zdatny
Top 5 Customer Service & CX Articles for Week of April 21, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 21, 2025
