Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling customer … [Read more...] about Your Call Is Very Important to Us
Building Unbreakable Customer Relationships with Jason Ten-Pow
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What makes an “unbreakable” customer … [Read more...] about Building Unbreakable Customer Relationships with Jason Ten-Pow
Top 5 Customer Service & CX Articles for Week of March 31, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 31, 2025
The Dollar Convenience Club
I just received an email from the Dollar Shave Club. I’ve been a member (as in customer) of the “club” for more than 10 years. I joined the club after … [Read more...] about The Dollar Convenience Club
Humility Leads to Customer Experience Innovation with John Rossman
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses avoid settling into … [Read more...] about Humility Leads to Customer Experience Innovation with John Rossman
Top 5 Customer Service & CX Articles for Week of March 24, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 24, 2025
