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Shep Hyken

I Quote Dead People

Shep Hyken - 16 April 2025

The other day, I was talking to a friend about famous movie lines. He said one of his favorite movies was The Sixth Sense starring Bruce Willis, and … [Read more...] about I Quote Dead People

How to Get an Endless Stream of Customers with Marcus Sheridan

Shep Hyken - 15 April 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why is building trust important in … [Read more...] about How to Get an Endless Stream of Customers with Marcus Sheridan

Top 5 Customer Service & CX Articles for Week of April 14, 2025

Shep Hyken - 14 April 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 14, 2025

How to Reverse Declining Customer Satisfaction

Shep Hyken - 9 April 2025

One of our subscribers asked, “How can I reverse our company’s declining customer satisfaction ratings?”  Not knowing specifics about the company, … [Read more...] about How to Reverse Declining Customer Satisfaction

Serving Up Elevated Customer Experiences with Michael Cecchi-Azzolina

Shep Hyken - 8 April 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is hospitality mentality?  What are … [Read more...] about Serving Up Elevated Customer Experiences with Michael Cecchi-Azzolina

Top 5 Customer Service & CX Articles for Week of April 7, 2025

Shep Hyken - 7 April 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of April 7, 2025

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