Recently, I had an experience with a company and thought, “I hate this … Why do they make me do this?” This question wasn’t because of curiosity. No, … [Read more...] about Seven Things Customers Hate to Do – But Companies Make Them Do It Anyway
All Business is Personal with Joseph Michelli
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the benefits of combining technology … [Read more...] about All Business is Personal with Joseph Michelli
Top 5 Customer Service & CX Articles for Week of May 12, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 12, 2025
Best in Class or World-Class Customer Experience
I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no longer … [Read more...] about Best in Class or World-Class Customer Experience
How to Create a Winning Customer Experience with Mike Milliron
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does the Net Promoter Score (NPS) help … [Read more...] about How to Create a Winning Customer Experience with Mike Milliron
Top 5 Customer Service & CX Articles for Week of May 5, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 5, 2025
