This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What’s more important, happy customers or … [Read more...] about Happy Customers Create Happy Employees with Sean Crichton-Browne
Top 5 Customer Service & CX Articles for Week of October 27, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 27, 2025
Customers Don’t Care About Your Profit – They Care About Your Service
Recently, I heard from one of our subscribers, a sales and finance consultant at a luxury automobile dealership. He shared a story about how a … [Read more...] about Customers Don’t Care About Your Profit – They Care About Your Service
Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does artificial … [Read more...] about Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner
Top 5 Customer Service & CX Articles for Week of October 20, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of October 20, 2025
What’s More Important, Happy Customers or Happy Employees?
Do happy employees make happy customers, or is it the other way around? Do happy customers make employees happy? I’ve written in many articles and … [Read more...] about What’s More Important, Happy Customers or Happy Employees?
