“I’ve got sunshine on a rainy day…” is more than the lyric to a popular song. It should be the motto and mindset for customer … [Read more...] about Be a Customer Service Leader
Five Tips to Begin Smartphone Marketing Your Business
Marketing – where to begin? How many of the entrepreneurs among us break out into a cold sweat when thinking about how to market their business? … [Read more...] about Five Tips to Begin Smartphone Marketing Your Business
How to Make Your Employees Your Biggest Supporters
A difficult challenge for any leader is transforming their business’ employees into its biggest supporters. In most work environments it can be … [Read more...] about How to Make Your Employees Your Biggest Supporters
Rigidity
This week, Dr. Tony Alessandra delves into the concept of rigidity. Rigidity in communication and relationships is a very easy trap to fall into. Most … [Read more...] about Rigidity
Workplace Education or Workplace Training
As any member of today’s workforce knows, an important part of every job requires varying levels of training. In this week’s blog … [Read more...] about Workplace Education or Workplace Training
Candid Conversation
In the workplace we all have to deal with awkward conversations. There is always the conversation you wish you cold avoid, or skip altogether. … [Read more...] about Candid Conversation