Business executives often report that they look back on the initial conversations they have with sales people and regard them as a frustrating waste … [Read more...] about Up-front agreements: the key to having productive customer conversations
Stop striving for sales perfection!
Given the inevitable complications and unique considerations involved in any complex sales environment, it’s hard to imagine that we could ever … [Read more...] about Stop striving for sales perfection!
What is your Customer’s Minimum Viable Problem?
The concept of a Minimum Viable Product is common in the start-up community. It is normally regarded as an initial release of a product that has just … [Read more...] about What is your Customer’s Minimum Viable Problem?
The Art, Science + Engineering of Sales Management
I recently recorded a wide-ranging conversation about the art, science and engineering of sales management with Michael Webb of Sales Performance … [Read more...] about The Art, Science + Engineering of Sales Management
A tale of greed – and reckless disregard for the customer experience
I hope you will forgive me this rant, but in addition to allowing me to vent my frustration, I believe the story contains some important messages … [Read more...] about A tale of greed – and reckless disregard for the customer experience
Why you need a Vision Story and a Value Story
The best sales people and the best content marketers are often great storytellers. They have the ability to craft compelling narratives that persuade … [Read more...] about Why you need a Vision Story and a Value Story






