Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Gypsy and Your Customers Expect Kindness by Chip Bell
(Forbes) Your customers are a lot like Gypsy in their expectation of kindness. Their trips to Starbucks or Chick-fil-A or Trader Joe’s or lots of other places that deliver exceptional service have taught them to expect respectful attention and kind treatment.
My Comment: Halloween was this past Thursday. I read this article from my fellow customer service expert and couldn’t resist sharing. He writes about looking through service and kindness through his black cat’s eyes. Nothing spooky about that cat. Just some good customer service insights.
[Infographic] ‘Channel’-ing Your Customers Expectations by Zareen Islam
(Gladly) A look at the channels your customers are on, how
