Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis
(Digital Doughnut) As someone whose job it is to keep a watchful eye on what’s happening in customer loyalty, I’ve compiled this list of essential trends to keep in mind this year. Ignore these trends, and you risk losing your customers to competitors that are staying on top of where the industry is going!
My Comment: Here’s a short article about six trends we should all be aware of and, if appropriate, consider for our organization. Ideas on customers’ desire for “instant gratification,” personalization, social responsibility and more are covered. Loyal customers buy more often, spend more and will even
