Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
10 Ways To Provide a Cutting-Edge Retail Customer Experience by Janelle Estes
(Street Fight) What does that look and feel like? Here are 10 examples of best practices that represent the state of the art in retail CX.
My Comment: Don’t be fooled by the word “Retail” in the title. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization. I’m sure the Instagram strategy won’t appeal to most B2B’s, but there’s still plenty of good ideas to consider.
Top 5 B2B Customer Experience (CX) Best Practices for 2020! by Lipi Khandelwal
(Martech Advisor) This article unveils the top 5
