Guest Post: Customer Service Automation During COVID-19. When and How to Use it Right.

This week we feature an article by Daryna Lishchynska, a Content Manager at BotsCrew. She shares research and information on how brands can transition their services to online platforms during COVID-19.
*This article was previously posted on BotsCrew’s blog.
The outbreak of COVID-19 has made a massive impact on most of the businesses – from grocery stores to luxury goods brands. Due to coronavirus quarantine and self-isolation, retailers are closing their physical stores and moving their service online. And with the more people staying at home, the demand for online ordering and delivery is currently booming.
Ordering and Delivery Increase During Coronavirus Outbreak
Many companies have been reporting that they are limited in delivery services right now, and some clients might receive their orders with a few day delays. To keep up with the huge increase in orders and deliveries, some big companies are announcing large-scale hirings. For example, Amazon plans to hire an