Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of December 2, 2024
Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty
I recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake every Sunday … [Read more...] about Brand Slogans as CX Promises: How to Build Lasting Customer Loyalty
How AI Transforms Customer Support Into Customer Engagement with Christina McAllister
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does modern AI enhance the efficiency of … [Read more...] about How AI Transforms Customer Support Into Customer Engagement with Christina McAllister
Top 5 Customer Service & CX Articles for Week of November 25, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 25, 2024
How to get Customers to Want to Leave Reviews Copy
Top Takeaways: Companies spend $80 billion to $90 billion each year on marketing, but only $8 billion annually on customer service. How much … [Read more...] about How to get Customers to Want to Leave Reviews Copy
Taking the Job Personally
I’m always impressed when someone truly loves their job and does more than expected. And that’s exactly what happened on a recent cross-country … [Read more...] about Taking the Job Personally
