This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses avoid settling into … [Read more...] about Humility Leads to Customer Experience Innovation with John Rossman
Top 5 Customer Service & CX Articles for Week of March 24, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 24, 2025
Five Things Not to Do When Giving Gifts to Customers and Employees
Valentine’s Day was last month. It is a time when you acknowledge the people you love and care about, often with a gift. I’ve written a number of … [Read more...] about Five Things Not to Do When Giving Gifts to Customers and Employees
AI and Customer Service Should be Boring with Damon Covey
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses enhance their customer … [Read more...] about AI and Customer Service Should be Boring with Damon Covey
Top 5 Customer Service & CX Articles for Week of March 17, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of March 17, 2025
Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service
With all the talk of AI, ChatGPT and more, I’m often asked when interviewed, “What’s changed in customer service?” My answer is accurate: … [Read more...] about Nothing Has Changed in Customer Service … And Everything Has Changed in Customer Service
