Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 11, 2024
What Will Your Customers Give Up for a More Convenient Experience?
Imagine this … you’re running tight on time for a meeting and want to grab a cup of coffee. Do you choose to stop at the café that serves delicious … [Read more...] about What Will Your Customers Give Up for a More Convenient Experience?
Redefining the Contact Center with Jonathan Rosenberg Copy
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively balance … [Read more...] about Redefining the Contact Center with Jonathan Rosenberg Copy
The Evolving Role of AI in Customer Service with Cisco’s Anurag Dhingra
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses bridge the gap between … [Read more...] about The Evolving Role of AI in Customer Service with Cisco’s Anurag Dhingra
Top 5 Customer Service & CX Articles for Week of November 4, 2024
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of November 4, 2024
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t … [Read more...] about This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
