When things go wrong for your customer, that’s when you have the best opportunity to prove how good you really are. Anyone can look good when … [Read more...] about A CX Failure Is an Opportunity to Show How Good You Really Are
Adapt to the Local Culture and Create a Better CX with Katherine Melchior Ray
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can cultural differences impact customer … [Read more...] about Adapt to the Local Culture and Create a Better CX with Katherine Melchior Ray
Top 5 Customer Service & CX Articles for Week of June 23, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 23, 2025
Every Customer Deserves Your “First-Time Energy”
While this isn’t formal research, I’ve asked many people the question, “What do you think is the most common question that customers ask employees?” I … [Read more...] about Every Customer Deserves Your “First-Time Energy”
Samsung’s Speed, Simplicity, and Service with Mark Williams
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can a brand turn customer service … [Read more...] about Samsung’s Speed, Simplicity, and Service with Mark Williams
Top 5 Customer Service & CX Articles for Week of June 16, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of June 16, 2025
