I’ve been reviewing my customer experience research, specifically the section on the future of customer service and AI (Artificial Intelligence). A … [Read more...] about Artificial Incompetence: An Undesirable Version of AI and Other CX Risks
Building Brand Reputation Through Customer Experience with Ray Titus
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses maintain consistent … [Read more...] about Building Brand Reputation Through Customer Experience with Ray Titus
Top 5 Customer Service & CX Articles for Week of May 26, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 26, 2025
The Subtle WOW: How Doing the Expected Is Sometimes Surprising
Just in case you didn’t know, I have a weekly customer service and CX podcast, Amazing Business Radio, that has been running for 12 years. Each week, … [Read more...] about The Subtle WOW: How Doing the Expected Is Sometimes Surprising
What Customers Really Expect from Brands with Kenji Hayward
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What are the top expectations customers have … [Read more...] about What Customers Really Expect from Brands with Kenji Hayward
Top 5 Customer Service & CX Articles for Week of May 19, 2025
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have … [Read more...] about Top 5 Customer Service & CX Articles for Week of May 19, 2025
