Amazing Business Radio: Katie Mares

Strengthen Your Company’s Core
Hold Yourself Accountable for Creating a Consistently Amazing Customer Experience
Shep Hyken interviews Katie Mares. They discuss her C.O.R.E. Methodology and how it can improve the customer experience in addition to gender inequality in the customer service world.
Top Takeaways:
In order for your organization to succeed, it must have a strong, solid core. The core is made up of your systems, your processes and most importantly, your people.
Strengthen your organization’s core using the C.O.R.E. Methodology, which has four steps: create, operationalize, results and evaluate & evolve.
Create: The first step is to create systems and processes that involve your entire team, creating greater total buy-in.
Operationalize: Once you create your processes, you must operationalize It’s one thing to create something, but it’s another to actually follow through with it.
Results: Monitor your results—as the saying goes, “you can’t manage what you can’t measure.” Give your customers a voice as a