5 Top Customer Service Articles For the Week of July 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
5 Customer Experience Trends Thet COVID-19 Is Only Accelerating by Stephen Fioretti
(SmarterCX) The current pandemic is a clear example of a disruption that, in many cases, is accelerating trends that were already happening.
My Comment: Since the beginning of the COVID-19 pandemic, I’ve shared my thoughts on how this crisis put us five years into the future. All the Zoom like calls, the virtual working experience and more would have eventually been here. COVID-19 just accelerated the adaption of a new way to do business. This article is an excellent look at how the future of customer service became today’s way of doing business.
Don’t Make These Common Self-Service Customer Experience