Your Customers are a Reflection of You

The way your customer responds to you is a direct reflection of how you respond to them.  Recently, I was having dinner with a gentleman who has one of the neatest job one could have.  He works in the press box for the Atlanta Braves.
This means he gets to hang out with every major broadcaster, sports commentator and sports writer in the baseball world.  He shared how in just a few minutes, he can turn a person who’s having a difficult day and big ego into a raving fan of his by just being who he is.  He laughed about how the way he handles himself spreads to others in the press box.
Take a moment and think about how you are seen by your customers. I’m a firm believer who we are and how we act rubs off on those we come in contact with.
A great way to see this is