I was on a coaching call with a salesperson this morning. Below is the pitch transcribed just as it was delivered to me. Can you spot the problem?
Salesperson: “I understand that you currently have a very manual order process with a lot of errors and your reps are spending too much of their time fixing them to adequately reflect customer’s needs so what we’re going to show you today is how our solution can improve your order accuracy by as much as 90% and save you over $200,000 a year and improve customer satisfaction as well…”
WOWZA!
A plethora of ideas in this monologue (I counted eight!), but barely a comma to be heard. Much less a period!
While the ability to talk without taking a breath for this long is impressive, this type of verbal assault is not a great experience for your customer. They either tune out or take very little