The ROI of Informal Learning and Sales Collaboration

The ROI of Informal Learning and Sales Collaboration
leadershipteam
Tue, 09/10/2019 – 16:18
Authored by:
Guest Blog written by Jake Miller, Allego
In the movie A Few Good Men, a young Marine is questioned about the application of a technique not referenced in any “book, manual, pamphlet, or regulations.” During his cross-examination, the Marine’s response to a question about where he learned this technique shines a spotlight on the role that informal learning plays in almost any organization:
“Well, I guess I just followed the crowd at chow time, sir.”
Corporate trainers and sales leaders know that the majority of the learning taking place on a sales team happens informally: either through on-the-job experiences or informal interactions between reps.
Salespeople want to learn from other successful reps, and they want plenty of “at-bats” to practice and refine what they’ve learned. But the lack of real