Do not assume anything! This is easy to say, but sometimes tough to do in the moment. It can seem painless to make an assumption from reading someone’s email, but the real question is what is your assumption, and is it correct? That is where the problem lies.
Anyone working with wood has been told this valuable phrase: measure twice, cut once.
Sounds pretty basic, right? Yes! It’s a simple statement created for one purpose: to prevent a piece of wood from being cut incorrectly. We should have these four words posted above our laptop and on the top of our phone. Think about the number of times you have made an assumption only to be proven wrong later.
Bad assumptions lead to bad consequences, but often the consequences do not turn up right away. For example, a customer may send you an email with a question. Immediately, you draw a conclusion from
