There’s never been a better time to step up to more transformative culture change — to increase transparency and shift the culture with a greater focus on customers, employees and the community.
By Bob McCarthy
The financial services industry has been through its fair share of turmoil in recent years. And then along came a disruption at a scale so massive, it overtook everything else: the global economic and societal response to the coronavirus.
For financial services firms in the US, the DOJ Fiduciary Rule was the big focus for several years. It’s since been vacated, although there are still attempts to resurrect it. But even in the absence of a federal mandate, increasing client expectations and demands for greater transparency were already shifting the tides with enough force that no financial services organization could ignore them. So, they started making some significant changes — to product portfolios, compensation plans and other areas.
But