The Boss Can Kill the Customer Service Buzz

Back in my high school and college days I worked at a gas station. We were a self-service station, so our role was that of cashier more than anything else.
One very cold morning I noticed an elderly woman drive into the station. She was probably 80 years old. When I say it was a cold morning, I mean it was record-breaking cold.
I walked out to her car and asked if I could fill her tank with gas for her so she could stay in her warm car. She was happy to stay warm and I was happy to help her. Once her tank was full, she paid me, I thanked her, and she drove off.
I hustled back into the warm building where my manager asked, “What do you just do?”
I thought it was a strange question since it was obvious, but I said, “I filled that woman’s car with gas.”
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