This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle of a Seinfeld episode—or maybe there was a hidden camera hoping to get a crazy reaction to the interaction I’m about to share with you.
I was at an airport and wanted some breakfast. There was just one person ahead of me in line. I heard her order a bacon, egg and cheese sandwich, hash browns and an orange juice. After placing her order, she stepped aside. The woman behind the counter asked what I’d like. I responded, “I’ll have exactly what that customer in front of me just ordered.” The employee looked up at the clock and said, “Breakfast is not served after 10:30.”
What?! That woman just ordered ten seconds before I did. Could it be 10:31, one minute after? Did it really matter? On top of that,