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Featured Books
The Framemaking Sale: Sell More by Boosting Customer Confidence
Brent Adamson & Karl Schmidt
Business-to-business commerce is broken. Today’s customers find themselves overwhelmed by too many options, too much information, and too many obstacles. The result is often an inability to execute any but the safest of purchase decisions, frequently resulting in no decision [ More Here ]10 Things They Hate About YOU: A CX Playbook for Leaders
Lance Gruner
In today’s hyper-connected, AI-enabled world, customers aren’t just leaving your company—they’re leaving loud. And they’re not walking away because of price or product. They’re walking away because of friction-filled experiences, broken processes, billing nightmares, deceptive policies, and customer service that [ More Here ]Be The Mentor Who Mattered: Make A Difference. Be The Difference.
Colleen Stanley
We live in an age of connection without community. Social media keeps us plugged in but leaves us lonely. Information floods our screens, yet real guidance seems rare. The truth? The world is in desperate need of mentors—ordinary people willing [ More Here ]
Featured Contributors
Ian Moyse
Ian Moyse was, until recently, Sales Director at Cloud Telephony provider Natterbox and Onalytica reported Ian as #1 Social influencer in Cloud 2015, 2016 & 2017. He was awarded Sales ... [More Here ]Jay Mitchell
Jay Mitchell is an accomplished entrepreneur and sales and marketing thought leader, who has invested the past 20+ years unleashing the revenue performance of market leaders worldwide including Ariba, Eppendorf, ... [More Here ]Cian McLoughlin
With a B2B sales career spanning 20 years, including senior management roles in a number of the world’s largest software companies, Cian is the founder and CEO of Trinity Perspectives. ... [More Here ]
Latest Interviews, Videos & Podcasts
From Process to Playbook with Mark Grundy
Paul Fuller at Membrain
In this episode of The Art and Science of Complex Sales, Paul Fuller sits down with Mark Grundy, Fractional Sales Management of MFG Solutions. Mark brings 40 years of sales [ Listen Here ]Why Customers Hate You: Turning Pain Points Into Customer Loyalty with Lance Gruner
Shep Hyken
How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI [ Listen Here ]From Salesperson to Strategic Advisor: Kristie Jones on the Future of Selling
Kristie K. Jones
In this episode of Career Coaching Secrets, host Kevin and I discuss the pending death of traditional selling and what replaces it. Our conversation covers how AI, digital research, and [ Listen Here ]Where in the World will you go today?
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