Is Your Sales Force More Like a Dunkin', Starbucks or Panera Drive Thru?

On a frigid New England morning, I pulled into a Dunkin’ drive thru and noticed that there were only ten cars ahead of me and that meant that it shouldn’t take more than five minutes to get through the fast-moving line.  Contrast that to the Starbucks drive thru.  There were five cars ahead of me and that could take from ten to fifteen minutes because of how long it takes to prepare beverages at Starbucks.  That ten to fifteen minutes is a freakin’ dream come true compared to Panera Bread.  I don’t know if you have Panera Bread where you are but I love the food at Panera.  However, if there was ever a restaurant chain that shouldn’t have a drive thru window, Panera, at least the one in my town, fits the bill.  When I pull into the Panera line, I see that there are two cars