By Sheena McKinney, Executive Assistant at Heinz Marketing
I don’t think of myself as one of those fussy, needy customers (you know the kind), but when I experience poor customer service, sometimes mild indignation rears up in me… and I blame it all on Nordstrom.
As a young teen I worked for a lady who when she picked me up for babysitting, was accessorized, perfumed, and dressed to the nines. She was a senior “sales associate” in the jewelry department at Nordstrom. I thought she was so fancy. Eventually, when I was old enough, she got me on at Nordstrom– at first for after-hours inventory and eventually on the sales floor—much to the envy of my fellow high school friends.
Recently I came across the orientation folder I received from what must have been 1983. Among other things it included my pay stub from 1984 and a little brown booklet called “Selling .
