“How I Work”: Caroline Klatt, CEO of Headliner Labs @linistern #HowIWork

By Matt Heinz, President of Heinz Marketing  
“How I Work” is one of my favorite recurring features in Inc Magazine as well as via Lifehacker’s This Is How I Work Series.
For a few years now we’ve been doing our own with questions that have changed over time and which are now a favorite among our readers and subscribers.  Check here every Thursday when we feature a new B2B sales, marketing or business leader.  You can catch up on everyone we’ve featured thus far in the “How I Work” series here.
This week, we are pleased to feature Caroline Klatt who is the Co-founder and CEO of Headliner Labs the leading chat marketing platform for retail and e-commerce companies. Caroline’s been named to the Forbes 30 under 30 list for retail and e-commerce, is an advisor to the C-suite and innovation leaders at leading retail brands, and a regular columnist and speaker on the topics of digital sales, mobile marketing and machine learning.
Caroline honed her expertise in