How Banks Can Crack the Code on Employee Engagement

Top performing banks are the ones who always seem to go the extra mile to deliver memorable customer experiences. The banks’ customers are engaged, buy more, stay longer, and recommend the bank to their friends.
Part 3 in a blog series
by Donna Horrigan
Read Part 1 and Part 2
We’ve all been hearing about engagement for so long, it’s almost become another intangible “soft” buzzword. And with a business to run, there are plenty of other priorities competing for attention. Yet the banks that have cracked the code on employee engagement are reaping the business and performance benefits, with passionate bankers poised to capture customers who will entrust them with their financial well-being.
What sets these bankers apart from the rest? It’s certainly not their financial knowledge—that’s a given for anyone who’s hired into the role. Instead, engaged bankers exhibit certain standout behaviors that contribute to their stellar performance. They’re the ones who always