From Good Managers to Great—What You Say Matters

By Lisa Heay, Marketing Planning Manager at Heinz Marketing
MarketingProfs recently posted an infographic that piqued my interest: 11 Things Managers Should Never Say to their Team. I’ve been writing a blog series on new management and had been thinking a lot on how to provide value to my own team, so I had to click through to see more. I’m glad I did.
Some of the statements included in the infographic seemed like no-brainers. Things like, “I don’t pay you so I can do your job for you” and “Don’t waste my time” seem like obvious things you shouldn’t say to a teammate if you ever want them to feel valued or motivated to do their job.
However, some of the less obvious, and potentially damaging statements were a surprise to me. “Keep doing what you’re doing.” “Nice job today.” Both positive statements, right? Things I probably say weekly, if not more