Are You Becoming Desensitized to Your Prospect’s Needs?

Are You Becoming Desensitized to Your Prospect’s Needs?
leadershipteam
Thu, 12/19/2019 – 14:46
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It should have been an easy travel day. No weather problems on either end of the flight route. Ample time between connections. And then came the unexpected problem of the airplane trying to detach from the gate, which created a 20-minute Olympic sprint to catch my next flight.
As I approached the ticket agent, there wasn’t any acknowledgement of my situation, which was quite clear by my shortness of breath. There was no, “Glad you made it. Good thing you wore your tennis shoes.”  Heck, at that point, I would have settled for eye contact!  
As I settled into my seat, I was reminded of how easy it is for all of us to get desensitized to our customer’s pain. The ticket agent’s indifference to my pain