Amazing Business Radio: Vit Horky

Empowering Humans to Be Human
How AI Can Help Companies Deliver Amazing Customer Experiences
Shep Hyken interviews Vit Horky. They discuss his book, Customer Service in the Transhuman Age, and ways AI and other tech can support customer service agents.
Top Takeaways:
The concept of transhumanism is that we, as human beings, are able to transcend what we were capable of in the past thanks to new technology and innovations.
People use technologies such as AI in their daily lives more than they realize. A good example is a Google search. It is the artificial intelligence behind that search engine that allows it to work as well as it does.
Customers have very little trust in AI and chatbots when it comes to a need for deeper connection and communication. That’s where a human-to-human interaction is needed.
Our strengths as human beings are our emotional intelligence, our creativity, and our authenticity. AI should support human