Be the Disney of Your Industry
Lessons from Disney to Improve Your Customer and Employee Experiences
Shep Hyken interviews Teri Yanovitch. They discuss her experience as a Disney employee, their hiring process, and the customer service takeaways that can be applied to any organization in any industry.
Top Takeaways:
It’s neither luck nor magic that creates success (though those can certainly help)—it’s hard work. Any and every company is capable of putting in hard work.
Give potential employees a taste of your company’s culture right away. Be upfront about the requirements of the position and the expectations for success. This will help eliminate candidates who may not be the best fit.
During the candidate’s interview, don’t ask all the questions. Allow the applicant to ask questions of you and your company. This helps them feel they are a part of the company and the culture from day one.
Be transparent as you describe the job.
