The Hospitality Mentality
Tips to Creating an Amazing Customer Service Experience in Hotels and Beyond
Shep Hyken interviews Rupesh Patel. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ideas can translate to the larger customer service world.
Top Takeaways:
Don’t make the mistake of caring more about money than customer service. Focus on customer service and the money will follow.
The first step to creating an amazing experience is raising your brand standards. Define the standards for your business and focus on improving your operations to meet and exceed your customers’ expectations.
Ask yourself what you can do to make your customers feel special and elevate the experience they have with you. Note: The answer doesn’t have to be expensive or time-consuming to be effective.
Find ways to personalize your customers’ experience. Customization can go a long way toward satisfaction and amazement.
Providing good customer service can
