Amazing Business Radio: Rowan Trollope

Humanize the Customer Experience
How to Stay Connected in a Remote Economy
Shep Hyken interviews Rowan Trollope, CEO of Five9. They discuss strategies for adapting to a remote workforce and ways to humanize a digital customer experience.
Top Takeaways:
A web- or cloud-based interface is an excellent option for working from home, as it allows users access to everything they need without being tied to one specific device or location.
One of the downsides to working remotely is the lack of human interaction and creative in-person collaboration. Communication technology (such as Zoom, Microsoft Teams and Slack) can help combat this.
The biggest mistake companies make when converting to a remote workforce is attempting to recreate the in-office environment. Companies must be flexible and embrace the differences—and benefits—working remotely provides.
Asynchronous work is a huge benefit of working from home. For this to work, managers must trust their employees to do their job and focus on