Amazing Business Radio: Lenora Billings-Harris

Creating a Diverse and Inclusive Customer Experience
How to Become an Advocate for Change within Your Organization
Shep Hyken interviews Lenora Billings-Harris, an award-winning authority as a diversity strategist, researcher and author. They discuss race and racism within the workplace, and how leaders and employees alike can dismantle biases within their organizations.
Top Takeaways:
Many people assume (wrongly) that diversity is about equal employment opportunity and affirmative action, which are actually government regulations. Diversity is about who’s on your team.
All metrics prove that if diversity and inclusion are part of your company, you will outperform your competitors.
Diversity of thought on your team helps you become more innovative, make more money and ultimately succeed.
You must ensure that your corporate culture is both diverse and inclusive.
It’s important to remember that for many questions and issues related to diversity and inclusion, there is no one absolute right answer.
It’s one thing to have good intentions. However,