Amazing Business Radio: Bob Chapman

Employees Matter
Care for Your Employees and They Will Care for Their Customers
Shep Hyken interviews Bob Chapman. They discuss his leadership philosophies and approach to creating a “truly human” culture of caring.
Top Takeaways:
You don’t need to have an out-of-the-ordinary or “exceptional” background to do exceptional things in business and your life.
Business has the potential to be the most powerful force for good in the world. It begins with companies truly caring about their people.
The most important thing for any business is to develop a sustainable business model in which people feel valued.
Many businesses make the mistake of only caring about numbers. Leaders instead should care about their people, making them the number one priority.
Create a work environment where people feel safe and valued. Give them hope for the future. That will make them feel engaged and give them the desire to contribute.
A leader’s job should be to help the