5 Top Customer Service Articles for the Week of September 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan
(Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. This exhaustive guide offers key details to plan your conference calendar, including event descriptions that help you choose which ones are most relevant to you.
My Comment: Every wonder what customer service and customer experience conferences to attend. I’m asked on a regular basis which ones I would recommend. Our friends at Freshdesk have done us a favor and listed 30 conferences throughout the world that you may want to consider attending. A great resource!
Focusing On