Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
6 Customer Service Tenets Used By Amazon To Create Effortless Experiences by Dan Gingiss
(Forbes) Amazon’s six “Customer Service Tenets” – posted throughout its offices — explain a lot about why Amazon is so easy and pleasurable to do business with, and can be used as inspiration for any company looking to improve its customer service.
My Comment: Whenever there is an article about Amazon, teaching how they do what they do, I take the time to read it. Dan Gingiss shares the Six Customer Service Tenets that Amazon posts in its offices and shares some commentary about each one. Its nothing you wouldn’t expect from a company recognized for being
